The Nightmare of Teenage Engineering’s Customer Service: A Tale of Frustration and Neglect

When it comes to purchasing electronic music gear, customers expect not only top-notch products but also exceptional customer service. Unfortunately, Teenage Engineering, a renowned brand in the industry, falls short in this crucial aspect. In this blog post, we will delve into the nightmarish experiences of customers who have been left frustrated and neglected by the abysmal customer service at Teenage Engineering.

Now mind you, i LOVE teenage Engineering products. i have all their Pocket Operators and their TX-6 mixer and these are some of the BEST products on the market. highly innovative and most of all FUN.
but whenever a problem arises, i dread having to try to deal with their customer service…

Unresponsive and Unhelpful: One of the most glaring issues with Teenage Engineering’s customer service is their lack of responsiveness. Countless customers have reported waiting for days, if not weeks, to receive a simple acknowledgment of their inquiries or complaints. Emails go unanswered,and the frustration mounts.

Furthermore, even when customers do manage to get a response, the level of assistance provided is shockingly inadequate. Instead of addressing concerns and resolving issues, Teenage Engineering’s customer service representatives often provide generic and unhelpful responses, leaving customers feeling dismissed and unheard.

Faulty Products and No Accountability: Another major concern is the prevalence of faulty products. this is not a huge issue, because for the most part a lot of their products are pretty solid. but when a problem des arise, many customers have reported receiving devices that malfunctioned right out of the box or developed issues shortly after purchase. Unfortunately, Teenage Engineering’s customer service seems to wash their hands of any responsibility, leaving customers to deal with the consequences.

Numerous customers have shared stories of having to endure a lengthy and frustrating process to get their defective devices repaired or replaced. The lack of accountability on Teenage Engineering’s part is not only disheartening but also reflects a disregard for the satisfaction and loyalty of their customers.

Fadergate: the latest in this series of unfortunate events is labeled “Fadergate”. when the new EP133 KO II released it seemed like a breath of fresh air. the “successor” to the Pocket Operator series dropped with a bang. sleek design and feature rich all at an affordable price point. ($299) the problem arose when a bunch of units shipped with faulty faders. since this fader handles a bulk of the units effects and features, this turned out to be a BIG problem. a lot of customers have complained about it and for a lot the customer service seemed to be lacking. delays in responses were across the board and even I have had trouble getting any help from my faulty unit. after 3 weeks, 7 support tickets and even sending an email to an office insider i haven’t gotten as much as an eta on when I’m getting my return label to send the unit back.

In the competitive world of electronic music gear, exceptional customer service can make or break a brand. Regrettably, Teenage Engineering has failed to meet the expectations of their customers in this regard. The unresponsiveness, lack of assistance, and refusal to take accountability for faulty products have left customers feeling frustrated, neglected, and ultimately, betrayed.

It is our hope that Teenage Engineering takes immediate action to rectify these issues and prioritize the needs and satisfaction of their valued customers. Until then, potential buyers should be aware of the potential pitfalls they may encounter when dealing with Teenage Engineering’s customer service.